Contact Us

At Altus Dental, we strive to anticipate, rather than react, to your needs. We want to provide you with every level of customer service possible - from instant web-based information to responsive, toll-free phone service to dedicated account management. In other words, you choose how we can best serve you.

Account Services
1-877-223-0577

Administrative Offices:
Altus Dental Insurance Co., Inc.
10 Charles Street
Providence, RI 02904-2208

Call your account representative or email us if you're a company benefit administrator and would like to change your coverage levels, order member kits and renewal information or change a member's enrollment.

Billing Services
401-457-7210 or 1-877-223-2388
Call us if you have questions about your monthly invoice, payment status or adjustments.

Web-Based information
We've gathered the most commonly asked questions and answered them here, all in one spot. If you don't see your question here, please contact us directly by phone or email! We've also gathered some dental definitions that can be helpful to you.

Customer Service InfoLine
1-877-223-0588
Available 24 hours a day, 7 days a week. InfoLine is our automated telephone information system that gives you specific benefit details. With InfoLine, you can:

• view your group's specific benefit information
• check the annual maximum
• look up deductible information
• and more!

Customer Service Representatives
Our customer service representatives can help you solve any questions you may have.

Call us at:
1-877-223-0588
Monday through Friday, 8 a.m. to 5 p.m.

Send correspondence to:
Altus Dental Insurance Co., Inc.
P.O. Box 1557
Providence, RI 02901-1557