Contact Us

At Altus Dental, we strive to anticipate, rather than react, to your needs. We want to provide you with every level of customer service possible - from instant online benefit checks to responsive, toll-free phone service. In other words, you choose how we can best serve you.

Professional Relations
You and your office staff can email us here anytime. We'll be happy to respond to any questions you may have.

NEW! E-Office
Designed exclusively for dental offices, E-Office provides instant online access to detailed patient information and allows you to submit claims online. With E-Office you can:

• View patient-specific benefits and eligibility
• Submit and check the status of a claim
• Print an Explanation of Benefits (EOB)

Plus, Online Extras contains discounts on technology products and services.

Customer Service InfoLine
1-877-223-0588

Available 24 hours a day, 7 days a week, InfoLine now gives you greater access to patient benefit and eligibility information in half the time. For privacy and security purposes, you'll always be asked to enter your license number and tax ID number. You'll also need to enter the Altus Dental ID number and date of birth for each patient you inquire about.

Benefit information is organized by type of service, including:

•  Preventive/Diagnostic
•  Basic/Minor Restorative (including root canals) and Oral Surgery
•  Periodontal Treatment
•  Major Restorative and Special Services
•  Orthodontics

Remember, for fast, convenient access to patient benefit and eligibility information, check out BenefitCheck.

Customer Service Representatives
Our customer service representatives can help you solve any questions you may have.

Call us at:
1-877-223-0588
Monday through Friday, 8 a.m. to 5 p.m.

Send correspondence to:
Altus Dental Insurance Co., Inc.
P.O. Box 1557
Providence, RI 02901-1557