Contact Us

At Altus Dental, we strive to anticipate, rather than react, to your needs. We want to provide you with every level of customer service possible - from web-based information to responsive, toll-free phone service. In other words, you choose how we can best serve you.

Web-Based information
We've gathered the most commonly asked questions and answered them here, all in one spot. If you don't see your question here, please contact us directly by phone or email! We've also gathered some dental definitions that can be helpful to you.

Customer Service InfoLine
1-877-223-0588

Available 24 hours a day, 7 days a week, InfoLine is our automated telephone information system that gives you specific benefit details. With InfoLine, you can:

confirm your eligibility
get a detailed description of your benefits
obtain a year-to-date status of how many benefit dollars you and/or your family members have used
check the status of your deductible (if your plan has one)
learn more about X-ray coverage.

Remember, for fast, convenient access to your benefit and eligibility information, check out BenefitCheck.

Customer Service Representatives
Our customer service representatives can help you solve any questions you may have.

Call us at:
1-877-223-0588
Monday through Thursday, 8 a.m. to 7 p.m.
Friday, 8 a.m. to 5 p.m.

Send correspondence to:
Altus Dental Insurance Co., Inc.
P.O. Box 1557
Providence, RI 02901-1557