COVID-19 (Coronavirus) Updates:

A message to the Altus Dental community about COVID-19

As dental offices reopen for routine care, the safety and well-being of our members, clients, brokers, dentists, employees and our community is top of mind. We remain committed to providing the highest quality service you’ve come to expect from Altus Dental, continuing to cover benefits, process claims and serve your needs as usual through our Customer Service Center.

If you’re a member, client, broker or dentist, here’s what you need to know about our operations:

  • While much of our team is working remotely for health and safety reasons, our operations are business as usual. We’re here for you, and we’re ready to serve. A customer service representative is just a phone call away: 1.877.223.0588
  • Benefit administrators and brokers who need to speak with their account representative should reach out directly to their representative as they normally would
  • All members, benefit administrators and dentists may access appropriate benefit and claims information 24 hours a day, seven days a week at or through our automated telephone service at 1.877.223.0588
  • Additionally, all groups with online access may manage enrollment and billing information through our website
  • We continue to process EOBs, CEOBs and pre-treatment estimates on normal time schedules. We also continue to process provider payments, both electronically and through issuing paper checks

We’ve also been working to make things easier and safer for clients, brokers, members and dentists:

  • We’re providing premium credits for our group clients. You’ll see that credit on your September invoice
  • We’re providing a premium refund for members enrolled in our consumer group plans
  • We’ve provided emergency access-to-care grants to a number of organizations throughout the community
  • We’ve implemented several programs and policy changes to help our dentist community. Learn more about these programs

We’ll continue to monitor COVID-19 (coronavirus) developments and follow State and Federal directives. If you have any questions, please contact us at 1.877.223.0588. Until then, we hope you and your families stay safe and well.

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