Members

Contact Member Support

We want to help you get the most from your dental plan and keep your smile healthy. Here’s how to find the information you need:

Our Website

Our website helps you manage your dental plan online. Creating your online account is easy, fast and convenient. Register today and log in to learn more about how to use our online services. You can also register to receive e-mail notifications from us.

Read our Frequently Asked Questions and a list of dental definitions that may be helpful to you. If you still have questions, contact us by e-mail or phone.

Our Automated InfoLine

Available 24 hours a day, seven days a week, InfoLine is our automated telephone system. Call 1-877-223-0588.

With InfoLine, you can:

  • Confirm that your coverage is active and check eligibility
  • Hear a description of your benefits
  • Find out how many benefit dollars you and your family members have used
  • Check the status of your deductible (if your plan has one)
  • Learn more about coverage for certain services

Remember to register for our online services to see this information anytime.

Customer Service Representatives

Our Customer Service Representatives can answer questions that are more complex, as well as help you find the information you need.

Email: customerservice@altusdental.com

Call: 1-877-223-0588
Monday through Friday 8:00 a.m. to 5:00 p.m.

 

Send mail to:

Altus Dental Insurance Co., Inc.
P.O. Box 1557
Providence, RI 02901-1557