A message to our valued dental community


We understand how difficult and disruptive this time has been for our members, clients, brokers, dentists and the entire community.

We have enacted several changes to help all of our constituents during this time. To support our dentists during these challenging times, we have taken the following actions:

  • We remain fully operational, fielding customer service calls and processing claim payments with no interruption in service or turnaround times.
  • We have provided more than $1.6 million in financial relief and support programs for participating Altus Dental dentists.
  • We have enacted several temporary changes to policies and benefit guidelines to help make dental care safer for dentists and their patients, and to help ensure access to oral health care for our members.Read our Temporary Changes to Guidelines here.
  • We enacted a temporary emergency change in policy to allow approval of certain diagnostic codes for clinical oral evaluations when providing teledentistry services to our members. Read the full Emergency Teledentistry Policy here.

Questions about any of these initiatives should be directed to our Professional Relations team at dentist@altusdental.com or at 877-223-0588.