Contact Dentist Support

Online Resources

For fast, convenient access to patient benefit and eligibility information, log in to your online account. Read our Dentist Online User Guide to learn more about using our online system.

The Altus Dental payer ID number is 50503

Customer Service InfoLine

Available 24 hours a day, our automated InfoLine gives you specific benefit details for your patients. For privacy and security purposes, you must enter your license number and tax ID number. You'll also need to enter the Altus Dental ID number and date of birth for each patient.

Customer Service Representatives

Our customer service representatives are available to answer more complex questions. Call 1-877-223-0588 Monday through Friday, 8 a.m. to 5 p.m.

Professional Relations Staff

Our professional relations team is happy to respond to any questions you may have.

Diana Duguay - Sr. Professional Relations Representative

Stacie White - Credentialing Coordinator

General Professional Relations Inquiries
Fax: 401-457-7272

Mailing Address

Send claims to:
Altus Dental Insurance Co., Inc.
P.O. Box 1557
Providence, RI 02901-1557

Send applications and forms to:
Altus Dental Insurance Co., Inc.
10 Charles Street
Providence, RI 02904-2208